Frequently Asked Questions

Find answers to common questions about our algorithmic trading platform.

What is algorithmic trading?
Algorithmic trading, also known as algo trading or black box trading, is a method of executing trades using pre-programmed instructions and strategies. These algorithms are designed to automatically monitor market conditions, identify trading opportunities, and execute orders based on predefined rules and parameters.
What are the benefits of algorithmic trading?
Some key benefits of algorithmic trading include increased speed and efficiency in trade execution, ability to backtest and optimize trading strategies, reduced emotional bias and human error, and diversification across multiple markets and strategies.
How can I get started with algorithmic trading?
Our platform offers a comprehensive suite of tools and resources to help you learn and implement algorithmic trading strategies. We recommend starting with our "Getting Started" guide and then exploring our strategy development and backtesting tools.
What kind of support is available?
We offer various levels of customer support, depending on your subscription plan. Our Professional and Enterprise plans include priority support with dedicated resources to assist you with any questions or issues you may have.
Can I try the platform before subscribing?
Yes, we offer a free trial period that allows you to explore the platform's features and capabilities before committing to a paid subscription. Visit our pricing page for more details.
How secure is your platform?
Security is a top priority for us. Our platform utilizes industry-standard encryption and security protocols to ensure the safety of your data and transactions. We also regularly conduct security audits and updates to maintain the highest levels of protection.